Terms & Conditions of Use and Service Agreement

By visiting our website or making a purchase from our store, you agree to comply with the terms set out in this agreement. We reserve the right to modify or update these terms at any time. It is your responsibility to review these terms periodically to stay informed of any changes.

Cookies

We employ the use of cookies. By using our website you consent to the use of cookies following CG Power and Industrial Solutions Limited’s privacy policy.

General Conditions

  • By placing an order on the CG employee e-commerce website, you agree to purchase CG products solely for your personal use. Any commercial activities or resale of the products are strictly prohibited
  • You are expressly prohibited from reproducing, copying, reselling, reverse engineering or distributing any products, marketing materials, intellectual property, or content from our website without prior written consent from CG Power and Industrial Solutions Limited.
  • We reserve the right to refuse or cancel any order placed through our website at our sole discretion. This may occur for several reasons, including but not limited to:
  • Limited inventory or the inability to fulfil the order due to stock availability.
  • Logistics issues, such as the inability to deliver to your location.
  • Payment issues raised by our payment gateway providers, including suspected fraud or unauthorized transactions.
  • Security concerns, such as the identification of phishing or fraudulent orders.

Any breach of these conditions may result in disciplinary action and/or legal proceedings.

You agree to provide accurate, current, and complete information when making a purchase or creating an account. This includes providing valid contact details, delivery address and payment information.

Pricing

  • We reserve the right to update product prices, discontinue products, or modify our pricing structure at our sole discretion. When prices are updated, the website will reflect the new pricing information for transparency.
  • Prices listed on the website include all applicable taxes, and any changes in pricing due to tax updates or other external factors will be reflected in the final price at checkout.

Payment and Billing

  • All transactions are processed through a secure payment gateway, and you agree to pay for the products you order.
  • You must provide a valid and authorized payment method for all purchases under the payment options available on our website. If payment issues or fraudulent transactions are detected, we reserve the right to cancel your order.

Shipping and Delivery

  • We aim to fulfil all orders promptly, but shipping times may vary based on your location. Delivery times will be communicated to you during checkout.
  • You are responsible for providing accurate shipping information to ensure timely and accurate delivery. We are not liable for any delays or delivery issues caused by incorrect or incomplete address details.
  • If a product is not delivered, a refund will only be processed after the product has been returned to our warehouse.

Replacement Policy

  • Our replacement policy applies only in the event of damaged or defective products reported within 24 hours of delivery, as outlined in our Return & Refund Policy.

Account Responsibility

  • You are responsible for maintaining the confidentiality of your account information, including your password, and for all activities that occur under your account.
  • You agree to notify us immediately if you suspect any unauthorized access to your account.

Intellectual Property

  • All content on this website, including text, images, logos, videos, and design elements, is the property of CG Power and Industrial Solutions Limited and/or its licensors (if any). The use or sale of any product does not grant or transfer any intellectual property rights.
  • You may not use any intellectual property from the website without our explicit permission, except for personal, non-commercial use.

Amendments to the Terms

  • We reserve the right to modify or update these Terms & Conditions at any time. Any changes will be posted on this page with an updated revision date. By continuing to use our website or making purchases, you accept and agree to the updated terms.

Governing Law and Dispute Resolution

  • These Terms & Conditions shall be governed by and construed following the laws of India.
  • Any disputes arising from the use of this website or the purchase of products will be submitted to the exclusive jurisdiction of the courts in Mumbai.

Product Installation

Once a product is received, our customer service team will reach you. Alternatively, you can directly call the installation support team at 1800-267-0505 for installation service and schedule a convenient day and time for the installation service.

  • An installation charge of Rs.250 is applicable per fan.
  • Customers must ensure the installation site is ready, accessible, and has proper electrical wiring and power supply.
  • A Stool or Ladder must be provided by the customer to facilitate the installation.
  • Installation charges must be paid immediately upon successful installation

Contact Us/ Customer Service

If you have any questions about these Terms & Conditions, please contact our customer support team at 1800-267-0505 for further assistance.